Getting Started
Create your account, add staff, connect orders from Shopee/TikTok Shop, and record your first packing video. — View related questions
Recording & Devices
Device requirements, how to record packing videos, scan tracking numbers, and troubleshoot camera/network issues. — View related questions
Returns & Disputes
Find videos by tracking number and export evidence to submit to e-commerce platforms during returns or disputes. — View related questions
Security & Data
How Hoàn Hàng stores video, data retention periods, access controls, and compliance with personal data protection rules. — View related questions
Billing & Plans
Compare plans, upgrade or downgrade, pay via VietQR, and manage invoices. — View related questions
Account & Staff
Shop owner, warehouse manager, and warehouse staff roles; invite new members and manage multiple shops. — View related questions
Frequently Asked Questions
Hoàn Hàng supports the packing workflow for orders from Shopee, TikTok Shop, Lazada, and major shipping carriers including GHTK and GHN. Evidence videos are created to meet each platform's dispute requirements, ready to use when you need them.
On Basic, Professional, and Enterprise plans, videos are stored for a fixed 90 days from the recording date. The Free plan retains videos for 30 days. After the retention period, videos are automatically deleted to ensure data security.
Yes, Hoàn Hàng has native apps for both iOS and Android. Warehouse staff can scan tracking numbers and record videos directly from their phones. The app works even without internet connection and automatically syncs when connectivity is restored.
You can get started in under 2 minutes. Simply create an account, download the app, scan your first tracking number, and start recording right away. No hardware installation or complex configuration required.
The Free plan is limited to 50 videos per month, 3 staff members, and 30-day video storage. This is suitable for new shops getting started or testing the service. When your needs grow, you can upgrade to the Basic or Professional plan at any time.
Yes. Each video is tagged with a verified timestamp, order information (tracking number, recording time, staff member), and stored on secure infrastructure. This information is sufficient to serve as evidence when handling complaints with e-commerce platforms or shipping carriers.
Hoàn Hàng uses TLS 1.3 encryption for all data in transit and fully complies with Decree 13/2023/ND-CP on Personal Data Protection (PDPL). Videos and order data are stored separately per shop, ensuring no data leakage between accounts.
Yes. Hoàn Hàng supports 1-click evidence dossier creation, which includes the video plus full order information (verified timestamp, tracking number, staff details). Simply share the link with the marketplace when handling a complaint or dispute — fast and professional.