Automated Packing VideoYour Evidence,Ready When It MattersYour Evidence, Ready When It Matters
Scan tracking number
App auto-detects and starts recording
90-day fixed storage
Proof stays safe — never auto-deleted
One-click case export
Complete digital evidence file, ready to share with the platform
No credit card · Cancel anytime
- Shopee · TikTok Shop · Lazada
- Start in 2 minutes
- Free plan, forever
Natively integrates with
TRUSTED BY
Hundreds of sellers already protected
500+
Active shops
90 days
Fixed storage
3s
Find any video
2 min
Onboarding time
PROBLEMS YOU FACE
Dispute fraud is eating your profits
Hoàn Hàng solves all 3 problems — automatically, no extra staff needed.
Swap fraud, no proof
Buyers claim they received the wrong item, but you have no video to prove otherwise. Platforms usually side with buyers.
Avg 2–5% of orders disputed monthly
Finding videos takes hours
Packing videos are stored by date, not linked to tracking numbers. Finding one video can ruin your morning.
30–60 min per dispute to find proof
Evidence disappears after 30 days
Old videos get overwritten or deleted. Platforms allow disputes for 90 days — but your proof is already gone.
Hoàn Hàng stores proof for fixed 90 days
HOW IT WORKS
3 steps — no workflow changes needed
Hoàn Hàng integrates into your existing workflow. Staff just scans as usual.
Scan the tracking number
Staff scans the order barcode. The app identifies it, creates an order record, and starts recording.
Pack — camera records automatically
Camera records continuously while packing, auto-saves video linked to the tracking number. No extra steps.
Create evidence file on dispute
Find the video in 3 seconds. Generate a complete digital evidence file to share with the marketplace.
Demo video coming soon
FEATURES
Everything you need to protect your shop
Auto-record when scanning
Camera starts recording when staff scans the tracking barcode. No button press needed, nothing missed.
Search by tracking number
Enter the order number → watch the video in 3 seconds. No need to remember dates or staff names.
90-day fixed storage
All videos stored for exactly 90 days — enough time to handle any platform dispute.
Return inspection recording
Exclusive featureRecord video when receiving returned items to document product condition before signing.
1-click evidence dossier
Generate a digital evidence file (video + order information) to share with the marketplace during a dispute.
Web management dashboard
Monitor all videos, staff activity, and dispute stats on the web — no app installation required.
COMPARISON
Why choose Hoàn Hàng?
An objective feature comparison with other solutions on the market.
| Feature | Hoàn Hàng | Other solutions |
|---|---|---|
| Auto-record on barcode scan | ||
| Fixed 90-day storage | ||
| Search by tracking number | ||
| Return inspection recording | ||
| 1-click evidence dossier | ||
| iOS & Android mobile app | ||
| Web management dashboard | ||
| Permanently free tier |
* Aggregated assessment based on popular solutions in the Vietnamese market, June 2026.
PRICING
Choose the right plan for your shop
All plans include 90-day storage and Shopee + TikTok Shop integration.
Free
For new shops getting started with basic features
Free
- 50 videos/month
- 3 staff members
- 30-day storage
- Auto video recording on scan
- Search by tracking number
- iOS & Android app
Basic
Perfect for small to medium shops needing professional management
199.000đ
/mo
- Unlimited videos
- 10 staff members
- Fixed 90-day storage
- Auto video recording on scan
- Search by tracking number
- Web management dashboard
- Shopee & TikTok Shop compatible
- iOS & Android app
Professional
Complete solution for large shops with multiple staff and marketplaces
449.000đ
/mo
- Unlimited videos
- 30 staff members
- Fixed 90-day storage
- Auto video recording on scan
- Return inspection feature
- Search by tracking number
- 1-click evidence dossier
- Web management dashboard
- Shopee, TikTok Shop & Lazada compatible
- iOS & Android app
- Priority support
Enterprise
For large businesses with multiple warehouses and high customization needs
899.000đ
/mo
- Unlimited videos
- Unlimited staff members
- Fixed 90-day storage
- Auto video recording on scan
- Return inspection feature
- Search by tracking number
- 1-click evidence dossier
- Web management dashboard
- All major marketplace compatible
- iOS & Android app
- Multiple warehouses
- Custom API integration
- Dedicated 24/7 support
Calculate your losses
Est. monthly loss: ~12.000.000đ/mo → Recommended: Professional
FAQ
Frequently Asked Questions
The most common questions from e-commerce sellers.
Hoàn Hàng supports the packing workflow for orders from Shopee, TikTok Shop, Lazada, and major shipping carriers including GHTK and GHN. Evidence videos are created to meet each platform's dispute requirements, ready to use when you need them.
On Basic, Professional, and Enterprise plans, videos are stored for a fixed 90 days from the recording date. The Free plan retains videos for 30 days. After the retention period, videos are automatically deleted to ensure data security.
Yes, Hoàn Hàng has native apps for both iOS and Android. Warehouse staff can scan tracking numbers and record videos directly from their phones. The app works even without internet connection and automatically syncs when connectivity is restored.
You can get started in under 2 minutes. Simply create an account, download the app, scan your first tracking number, and start recording right away. No hardware installation or complex configuration required.
The Free plan is limited to 50 videos per month, 3 staff members, and 30-day video storage. This is suitable for new shops getting started or testing the service. When your needs grow, you can upgrade to the Basic or Professional plan at any time.
Yes. Each video is tagged with a verified timestamp, order information (tracking number, recording time, staff member), and stored on secure infrastructure. This information is sufficient to serve as evidence when handling complaints with e-commerce platforms or shipping carriers.
Hoàn Hàng uses TLS 1.3 encryption for all data in transit and fully complies with Decree 13/2023/ND-CP on Personal Data Protection (PDPL). Videos and order data are stored separately per shop, ensuring no data leakage between accounts.
Yes. Hoàn Hàng supports 1-click evidence dossier creation, which includes the video plus full order information (verified timestamp, tracking number, staff details). Simply share the link with the marketplace when handling a complaint or dispute — fast and professional.
Start protecting your shop today
Free for 14 days. No credit card. Cancel anytime.